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Gem Jewelry is a family run business. Gem Jewelry are diamond cutters, manufacturers, retailers, wholesalers, sellers and buyers of fine diamonds and jewelry since 1905. We invite you to visit one of our three locations in Connecticut: Vernon, West Hartford and Enfield. We treat every client as a guest coming into our house.
Reviews (25)
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T.
Dec 27, 2021
I'm writing this review on behalf of my retired mother who does not have a Yelp account. She has gone into Gem Jewelry twice within a year and a half for jewelry repairs, and both times the staff went above and beyond. In the past, she has come across certain businesses taking advantage of her because of her age, however, the staff at Gem Jewelry could not have treated her better, or been more kind. More businesses should lead by their example.
Jennifer G.
Dec 15, 2021
My 90 year old mother raved about the service she received from Michael at Gem jewelry. I was looking to have a new setting for a wedding diamond I inherited. Michael helped me find a gorgeous setting and I get frequent compliments. I highly recommend you stop in. You won't be disappointed.
Kira M.
Dec 14, 2021
I recently purchased a beautiful new ring from Gem Jewelry. It was such a wonderful experience thanks to Michael! He was very friendly, patient, and extremely helpful! I highly recommend him! You won't be disappointed! KD
Ali H.
Nov 23, 2021
Went into Gem Jewelry to purchase a wedding band with my husband and was pleasantly greeted by Michael. He was very welcoming and attentive to our needs. We are from out of town visiting family over the holidays & felt like locals while in the store. Our rings were cleaned, my new band was sized and we were out the door in 20 minutes. Stopping in and saying hello to Michael will now be part of our Connecticut visits. Thank you Michael & Gem Jewelry for an experience worth raving about!
Lee M.
Sep 17, 2021
This is a great local jeweler for fine jewelry, as well as services. I came in with a watch that was missing a battery. They replaced it for me, and when I tried to pay, they said it was free and they wanted to be my jeweler. That really stood out to me. I don't buy much jewelry, but I have since returned to have items engraved, which turned out wonderfully. I have also inquired about pearl re-stringing, which they offer. They do excellent work and really care about earning your business.
Aleem A.
Jul 19, 2021
Michael was super helpful in educating me on diamonds and their characteristics and what types of bands fit well with certain cuts of stones. He never pressured me and only made sure I made informed decisions. I drove all the way from the new haven area few times just to work with him specifically to get the right ring for my marriage.
Miguel Santiago
Mar 12, 2021
I originally went to buy hoop earrings for my mother's birthday and I did. However I've been searching for an engagement ring and I've search in every site that I can think of. Once I was there I couldn't help but to noticed the beautiful diamond engagement rings. Michael Ginsberg the store manager helped me through the process of picking a ring and a beautiful, shinny full cut round diamond that YES is GIA certified.

He also took his time and gave me a few pointers to insure the engagement ring and diamonds. I also like the fact that they gave me an appraisal. I strongly recommend Gem Jewelry. They also clean and resize rings on site. Will add photos as soon as she say YES!
Rosemary Hanko
Feb 10, 2021
A month ago I went With my boyfriend to get an engagement ring at gem jewelry's in West Hartford Michael there was extremely helpful and kind and very patient he helped us pick out a beautiful ring that I absolutely love I would highly recommend Gem jewelers in West Hartford and ask for Michael.
Melissa Wren
Nov 11, 2020
I had an absolutely wonderful experience today at Gem Jewelry in West Hartford! The staff went above and beyond to help me fix my engagement ring! They were super friendly, professional, and knowledgeable. I am extremely grateful for their amazing service!
Jill St Sauveur
May 05, 2020
They go above and beyond to make what you need work. My father passed and he left me a gold coin that his godparents, who were actually his grandparents, gave him on his christening. I was hoping to get it on a link and necklace before his memorial service. It was kind of iffy but all was done the next day. I was so grateful to them. I am so happy they stayed in the same place. xo
Natasha Naumec
Nov 17, 2019
My bf and I went in looking for engagement rings and we were very impressed by their kind, professional staff with amazing knowledge. We had been to a few different stores prior to Gem, looking for the perfect ring. Gem Jewelry truly took the time to educate us on different diamond cuts, prices, their services. My bf ended up buying from them and I couldn't be happier! We will be returning to them for our wedding bands too.
Matt Stinson
Mar 23, 2019
Went in for a simple battery change on my watch. They were great. I would highly recommend them. I will probably shop here from now on
Emily Flower
Jan 22, 2019
I have bought multiple pieces of jewelry from Gem Jewelry over the past 15 years and they have always been great to work with. They listen to you and they don't pressure you to spend more money than what you want. They have a great selection of jewelry and can also create a custom piece of jewelry for you.
Nicole T.
Aug 18, 2018
My husband & I have been Gem Jewelry customers for 20 years. They always have a great selection of both traditional and unique pieces. All of my fine jewelry has been purchased here.from items I've found in-store to custom pieces. We find their prices reasonable, service is top-notch and the quality is outstanding. Michael has always taken great care of us and I trust his knowledge when creating a custom piece. Above all, we never feel pressured to make a purchase. Highly recommend!
Didi S.
Aug 17, 2018
We're delighted with the wedding bands we purchased at Gem Jewelry. We've also bought a gift there for my sister. While we were shopping they cleaned our rings, which was a nice touch. The salesman was knowledgeable and really took the time to understand our tastes and ideas. We always think of Gem Jewelry when we're looking to buy jewelry. We've also had repairs done there.
Sarah D.
Aug 02, 2018
I am absolutely appalled by the horrendous experience in your New Britain Avenue location. Where do I begin. - The man "assisting" me walked away from me 3 times to answer his cell phone - He was COMPLETELY unconcerned with what I wanted for a wedding band. When I showed him an inspiration photo, he told me it would look "terrible" and that I would "never" be able to find it.

Very bizarre considering several other jewelers told me they could easily replicate the gorgeous design. - I can completely appreciate an expert in the field giving me an educated option. but what bothered me about this man was his unbelievably nasty attitude. It seemed like he made it a point to cut me off, and argue with everything I said. He even went as far as to tell me he "knew" where my engagement ring was from, when we purchased it from my family jeweler in Massachusetts. I am General Manager for a luxury brand, and I CAN NOT IMAGINE ever conducting myself the way this nasty man did.
Ana Lopez
Nov 15, 2017
My first time visiting gem jewelry and I had a wonderful experience. Nice customer service. Good prices. I found what I was looking for. They treated me with a lot of courtesy. I recommend it highly.
Kelly W.
Oct 11, 2017
We had a great experience., very friendly and helpful staff., Bought our wedding bands and engagement ring at the same location. Micheal was amazing!
Linda W.
Mar 31, 2017
Thank you Michael for making me the most stunning 20th Anniversary ring. You were a pleasure to work with. You listened to what I said I wanted and caught my vision in this beautiful ring.
Kristie Kanyar
Dec 28, 2016
Gem Jewelry custom made my engagement ring and it is phenomenal. The manager and staff are incredibly helpful and attentive. Even when the store is busy they do their best to acknowledge each customer who walks in the door. I couldn't be happier with the service and outcome of my ring.
Marleena C.
Aug 24, 2016
I love Gem Jewelry! All my fine jewelry for the past 20 years has been purchased here. Including my engagement ring and wedding band! Quality diamonds and gemstones! Customer service is knowledgeable, attentive and will not just sell you something to make a buck. They want you to make sure you are 100% satisfied with your purchase. Prices are VERY reasonable!

I have had custom items made here over the past few years and everything has come out so beautiful and perfect! My most recent purchase was a ring insert for my engagement ring custom made of sapphires and diamonds.it came back STUNNING! They also cleaned and restored the white gold on my wedding band and engagement ring to match the new insert.and because of my loyalty they did not charge me for that process! I am very satisfied with this store and would never go anywhere else. Highly recommended!
Jodi L.
Mar 21, 2016
I had been to multiple places to look for a replacement wedding band that I lost. This was the first place I didnt feel like I was being 'sold' something. The woman helping us was wonderfully nice and the man jumped in a few times and helped us. It was over the busy holiday and I was flexible with my pick up times, but they insisted they could get it to us quickly ( goldsmith on site) My aunt was a jeweler and I know how this business works ( sadly shes out of the business now) This place I would go back to. I will stay away from the places in the center. This was what we were looking for.
Sammy J.
Dec 13, 2015
I bought my wedding rings here and haven't had an issue. I've been to them for service and some other unique requests and they've always done their best to make sure I was completely satisfied. I love this place and really enjoy the small business feel of the place. I would definitely recommend to my friends and family. If you go, ask for Michael. He'll take care of you!
Tyler P.
Dec 05, 2015
I went to several jewelry stores to pick out an engagement ring for my girlfriend. I found Gem Jewelry provided me with great customer service and the best prices around. Michael was extremely helpful in finding me the perfect diamond. He worked efficiently along with personal and professional care. We are so happy with how beautiful the engagement ring turned out. I strongly recommend Gem Jewelry for anyone looking for excellent quality jewelry and wonderful staff.
Glendon R.
Dec 19, 2014
I am writing to convey my deep disappointment with the complete lack of customer service I experienced today at this location of Gem Jewelry. I stopped by the store with my nephew to simply have his new watch sized before the holiday. Considering the season, I fully anticipated waiting, and I certainly anticipated paying for the service. After patiently waiting while watching the overwhelmed and flummoxed staff attempt to help others, we were finally addressed.

The staff member then curtly and dismissively stated that there was nothing they could do for us until at least next year since the watch technician was fully committed. He offered no other solution, so we left discouraged. However, on the way home I stopped at another jeweler in Farmington and not only was I promptly and graciously helped but the adjustment was made for free--all with holiday cheer, in just a few minutes!

This is the customer service I had hoped for! I shall certainly continue to patronize and recommend the jeweler in Farmington without ever considering this or any other Gem location again.