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Sumpters Jewelry We are the best of the best. Family owned since 1979 in Charlotte, NC and have grown to be one of the most respected jeweler in Charlotte, surrounding and worldwide. We have great prices and treat everyone as they were my own family. We sell pre-owned, new and custom made jewelry. So if you are into vintage, modern or appreciate a custom touch we can help you select an amazing piece of jewelry that will last you a lifetime. We also sell high grade watches such as Rolex, Tag, Breitling, Omega, Baume Mercier, BlanPain, Piaget and many others.
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We Offer new, pre owned & custom jewelry at a fraction of retail price. High end items such as Rolex, Breitling, Tiffany, Piaget, Rings, Bracelets, Necklaces, Earrings, and Watches. We have items that are priced very low so you are sure to find a great deal! Founded in 1979, we have grown to be the most respected, trustworthy jeweler in Charlotte and surrounding.
Let your imagination flow and create your own jewelry with these one-of-a-kind certified loose diamonds. Whether you are looking to build your own diamond engagement ring, studs or necklace; you will find the perfect diamond for you.
We offer an interest free 3 month layaway with a 20% non-refundable deposit required within 3 days. If you need to extend your layaway there is a $25 per month additional charge per month past the initial the 3 months. When you are ready to place an item on layaway send an email with your email address and I will set you up with an invoice to pay your deposit.
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Most orders will be processed and shipped the same business day if order is complete before 12pm est. Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Reviews (35)
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M. DeMarcus
May 08, 2022
Sumpters jewelry is a good place to buy a watch but there is so much here I just have to describe it. The gentleman that actually works on the watches name is Marco Deillon. Recently, I took Marco two Omega Seamasters that for a lot of reasons meant the world to me. I have dealt with watch repair technicians before but never in my 63 years have I known one that had the technical capability of Marco.

This man was so worth just getting to talk to. If you think the job Marco does is no big deal then I highly recommend you taking the time to watch a you tube video on what it takes to work on an Omega Seamaster Chronograph. The work Marco does on a timepiece is remarkable to say the least. As I said these two Omegas meant the world to me and I trusted Marco an I am a fairly decent judge of character.

He repaired these two Omegas and now they work with impeccable precision and I'm not even mentioning how they both looked when he got done with them. They actually look better and work more precise than they did the day I bought them new. I can't say enough as to this is the man you want to have work on your watch, regardless if it is a Rolex, Breitling, Tag, whatever the watch you can leave it with Marco at Sumpters and know damn well your watch will be repaired an or serviced perfectly, professionally and with care.

He does EXACTLY as he says he will. I love watches and have had quite a few of the nicer ones. In fact I still have every watch I have bought since the time I was 17 years old. And looking back when I think about it their is no other person in the entire world that I would rather have repair or service my watches than Mr. Marco Deillon. I consider him my friend and I'm grateful for all he has done to help me.
Chris Cortis
Apr 27, 2022
Watchmaker there acted dumb when I brought in a Hublot to fix- not even a watch movement issue just needed a gold solder. Pretended like he had no clue what to do, even suggested that the watch might not be authentic since it said "gold 750" and "titanium" on the back. (Hublot uses a titanium middle case on Big Bang models). I suspect it's just Hublot hate, but no way I would ever go back there for anything to do with high end watches. Took the watch down the street to Moore's and they easily fixed it.
Andrew N.
Apr 27, 2022
This place is the only spot to come in Charlotte if you need any type of finer jewelry, watches, gold, any precious medals. I've purchased a few things from here and I've never had buyers remorse, fair prices, and great staff. Carolyn went way out of her and above and beyond for items I needed appraised. I cannot thank her enough, Carolyn, you the REAL MVP @aol
Lexy Schiess
Apr 22, 2022
Sumpter's Jewelry is the most professional place of business I have ever used as a consumer. Not only are they all very kind and knowledgeable, but they are just genuine people who really care! If I could rate them 100 I would! If any of you are looking for a beautiful timepiece or a timeless piece of jewelry, GO HERE! You will not regret it!
Chunkai Chang
Apr 20, 2022
Not sure about the negative reviews that came back to back about this place. I had great experiences dealing with this place. The sales reps were very helpful and knowledgeable. They really look out for you and not just to make the sale. They take their time explaining the details and build a long-lasting relationship/friendship with you. I will come back here even if I have to pay a little bit more because great customer service and knowledge are very rare these days.
Kenney Hentschke
Apr 20, 2022
Sumpters was exceptional with me. I was looking for a one off gift for my wife and they ended up having the perfect item. The staff was knowledgeable and extremely polite. I worked with a representative named Tyler and would highly recommend working with him or one of the other amazing staff members that work there. Their selection is top notch as well for one off pieces.
Hans Schiess
Apr 20, 2022
I recently went with my daughter to this establishment, and it was the best experience I could have asked for. My daughter was looking for a new watch and their inventory is out of this world! She was very happy with their selection, and everyone is very helpful. Thank you Sumpters and Tyler for a great experience!
Lorraine Newton
Apr 13, 2022
Fantastic service, knowledgeable and kind staff! Would definitely go here first before I purchase my next piece of jewelry or watch! Marco, the watch guru is a gem and and I wouldn't take my Rolex to anyone else! Thank you Sumpters!
Joel Martin
Apr 10, 2022
Great staff and shop. I came in to buy a new band for a family stone and resize another ring. I am amazed at the quality and beauty of the work. I will certainly be back for my jewelry needs in the future.
Marsha Graham
Apr 05, 2022
I enjoyed working with Carolyn so much. The internet pictures were phenomenal and our transaction was so smooth. Cant say enough wonderful things about Carolyn and Sumpters Jewelry! They are my go to for fine jewelry.
H. F.
Dec 28, 2021
I have been doing business with Sumpter's Jewelry in Charlotte, NC now for well over 10 years (mostly for certified Rolex servicing, custom Rolex polishing, and many other things regarding selling and buying Rolex products); and the quality of work that they provide is second to none. More importantly, I personally trust Mr. Sumter as I have spoken direct to him on numerous occasions, and he was 100% honest with me on each occasion.

With regard to certified Rolex servicing, no Rolex that I own now, or ever own in the future will ever be serviced by anyone other than Marko who is part of the Sumter's Staff. I even have all of my friends in touch with Marko direct for Rolex servicing, and again, I will not use another option for Rolex Service, repair, customization, questions regarding the market for Rolex watches, or anything else regarding my collection of fine watches other than Marko. Sumpter's is awesome and Marko is awesome + excellent to say the least!

Professional service done right 100% of the time, honesty, timely completion of quality work and, or service, direct and quick communication, cannot be replaced; and all of the above is what Marko represents on a daily basis! -H Field
Amie Morgan
Dec 04, 2021
My husband purchased a beautiful vintage ring wrap from Sumpters for our 5th anniversary. The purchase was quick and easy, quality is spot on, price was great. I've gotten so many compliments over the years. I highly recommend this store.
Tom Featherston
Dec 02, 2021
Sumpter's is the only place in Charlotte that I will take my Rolex. Their service is top notch and the employees are both knowledgeable and friendly. They have a great selection of watches and faces so they can also customize your watch to your specific requests. Their watch repair team are certified retransmit that do quality as well as warranted work. You will never go wrong doing business with these fine folks.
Timothy Gosey
Dec 01, 2021
Very professional and friendly service. Excellent selection. There is a reason they have been in business as long as they have! Big chain stores just don't compare.
Kerstin Caputo
Nov 25, 2021
Sumpters is a fantastic jeweler. I have been using them for nearly 25 years. They service watches on-site and very reasonably. My family and friends have purchased many Rolex's and other time pieces here as well as jewelry. They can upgrade diamonds, change Rolex bands, faces and bezels to customize to your liking. They do amazing work! They carry all types of jewelry and many unique things. Local, family owned business as well.
E. A. G. Investment Group
Nov 22, 2021
Upon entering the staff appeared friendly and welcoming. I went to have you have 4 watch batteries replaced replaced. When I arrived to the watch department in the rear. The two gentlemen stared as if they did not want to greet me, after i kindly said, how are you doing? I waited for five minutes to be told battery prices varies and the battery change will not be completed until Monday. I declined and departed. Maybe next time ill shop for jewelry.
A. R. B.
Nov 20, 2021
Tried to obtain a quote of service for a Rolex watchband rebuild from Carolyn and was given a quote with overlapping charges. Then I was asked to explain my objections twice as If I was speaking another language. Was very unprofessional using slang like "Gotcha" and "wishing my luck in my search". Really I am truly glad I did not trust these people with my needs. So many choices in this industry make sure you ask detailed question when making decisions.
Mark D.
Aug 02, 2021
The Sumpters folks are awesome! Purchased my fiancee's engagement ring from them and she was thrilled! The customer service and friendliness of the staff is unmatched. Just down to earth people focused on your needs. Not your typical jewelry store as they make you feel welcome. Also a great watch selection. The ONLY place I'll be buying jewelry from now on!
Bj Motivates
Jul 27, 2021
Carolyn Mccoy over at Sumpters is the absolute BEST! She sold me a fair priced Rolex 36mm and even took the time to educate me on my purchase and tips to maintain it. I came the next week and purchased a diamond bezel & rope necklace. Excellent customer service when I needed to get my Rolex appraised. Honestly, Sumpters Jewelry is the best in the business and has been for years because they have a knowledgeable sale staff like Carolyn Mccoy.
Andrew Namel
Jun 24, 2021
Came here a few times and every time I was treated professionally. I cannot stress enough how great all the staff is, Tyler is a genuine guy and the jewelers they have on site do INCREDIBLE work. I sound like a broken record but ya, great place. Honest prices and a one of the best selections I've seen between a few big cities. Will be doing more business here.
Dupree Patterson
May 02, 2021
Best Jewelry in charlotte yall go ask for Tyler tell him Pree sent u he will hook u up
Tom F.
Apr 02, 2021
Had a chance to check them out today looking at watch replacement. Tyler was truly amazing in walking me through inventory and options. Bottom line is that they did a tremendous job working with me and providing me with a great replacement for super value. I will never go anywhere else for any watch or jewelry purchase.
Richard T.
Nov 29, 2019
I just made my 2nd Rolex Purchase with the incredible group of experts at Sumpter's Jewelers. My first being 5 and a half years ago. There is no where else that even comes close to getting what you want in your hands any more efficiently than the Sumpter's. I walked in the store and didn't immediately notice the exact Rolex I was looking for, but I happened to notice the exact model was being worn by the Owner, which he takes off his wrist and sells me straight out at a great price.

I can't wait to increase my collection via Sumpter's. I can't tell you how important it is to have a go-to location that I can trust instead of these online vendors in which you don't really know what you might be getting. These guys are the Best! Go see them, this is not a paid or compensated endorsement it's just a happy customer who really has been treated right, not once but twice now. All my best, Dr. Richard Dean Thomas
Brandi M.
Aug 06, 2019
Look this place up on google and received great service went in to have my band repaired for my Apple Watch something small and simple took all of maybe 2 min in and out and the customer service was great thanks!
Carolina V.
Jul 26, 2019
I dropped of a ring originally purchased here in 2013, for a stone repair! It took about a week. I went to pick up paid and realized the stone replaced didn't match my other stone, I immediate returned before leaving the premises! They promised to fix, no biggie. I went back about a week later to pick up and expressed my dissatisfaction with how the original stone replacement wasn't replaced with the same original color nor was I told.

The gentleman there told me they reinforced my other stones and if they had charged me it would have been $200! It's a mother's ring, when I dropped off I was quoted a price & to make it seem like a favor/courtesy was extended because of the stone mishap was a deplorable service measure.needless to say I got my repair done but won't be going back to patronize
Tim D.
Jan 10, 2018
Great to deal with. Excellent communication and fast shipping. I live in Las Vegas And was a very smooth transition. Item was even better in person than pictures online.
Lauren C.
May 30, 2017
I was in the market for a special gift for my dad's 60th birthday. Sumpter Jewelry and specifically Mrs. McCoy was amazing to work with. She was so patient with me, kind, and did her personal best to work with me to stay inside my budget. The merchandise was just as expected. I highly recommend for any of your needs. The staff is exceptional! I would not have wanted this monumental gift coming from any place else. Thank you so much! It was a pleasure doing business with them!
Sai S.
Jan 21, 2016
Fantastic store. I bought a high end item here, and Carolyn was so responsive via email, shipped the item to me quickly and safely, and was so easy to deal with. Definitely a 5 star experience, could not recommend them any more highly, thank you again!
Jeff T.
Jan 20, 2016
I write very few reviews but this place is awesome! Fortunately for me my wife only wears costume and vintage jewelry so we only used them recently for a ring repair as my wife smashed hers in a doorway. There estimate for repairs was less than 1/3 of my wife's usual jeweler and they had in ready the next day. They also cleaned my masonic ring and it looks brand new. You will find no better service and a fairer price than Sumpters!
Lucretia H.
Dec 02, 2015
This place is the best! I don't normally write reviews but for whatever reason my conscious wouldn't let me rest without given the credit due here. The folks at Sumpters are fast, professional and friendly. I sold some designer jewelry here twice and both times I was given a reasonable offer. It's refreshing to know there are honest, fair and respectful places like in the jewelry businesses.
Suzanne F.
Sep 22, 2015
Sold my Rolex for a great price! Much better than any other dealer. They have an amazing selection of all watches and jewelry. Hal Jr. And Sr are amazing!
Maureen C.
May 12, 2015
Amazing service - I went in for a watch repair and was in and out in just a few minutes. Its a very nice store and couldn't have asked for better service and the prices was reasonable.
Chloe S.
Nov 19, 2012
I have been here twice for two different reasons and both expreiences got 5 starts. Last Spring I sold about $400 in gold scrap and feel that I got a good price and good service. Last month I went to get my wedding band fixed. I got my finger slammed in a car door (thanks Jen!) and the ring got most of the damage. A prong was bent and I had a smaller diamond missing from the band.

They matched and fixed everything and polished it to an amazing shine. This place may not have the fancyness of mall or big box jewelry stores but the service you get is great and the prices are reasonable. Enjoy!
Katharine M.
Jun 18, 2011
Had a watch that needed repairing. I was helped right away, it took less than 10 minutes, and cost $5! I felt they were extremely knowledgeable and honest about what should and shouldn't be done! Thanks!
Leanne C.
Dec 13, 2010
I didn't buy anything here, but I did tag along with my coworker who is on the hunt for an engagement ring. This place is family owned and they will do anything and everything they can to help you out and get whatever it is you need. They have a decent selection of things with an emphasis on engagement rings and watches. If you're looking for helpful staff, or if you have a strict budget and hate Jared's/Kay's, I'd recommend coming here.