Business Details
46 Years
experience
Custom Jewelry & Estate Jewelry Specialists in Knoxville
Since 1980, Mackley Jewelers has been East Tennessee's trusted hometown jeweler, combining ethical business practices with exceptional craftsmanship. Founded by Joseph Mackley Jewelers, a Master Gemologist Appraiser, our legacy is built on respect for customers and a passion for natural stone jewelry. As a family-owned business now led by Darryl Mackley Jewelers, a Graduate Gemologist from GIA, we specialize in custom jewelry creation, including bridal pieces, while maintaining expertise in estate and antique jewelry.Our services extend to professional repairs, appraisals, and special orders, ensuring every customer receives an authentic small-business experience with Southern hospitality. With over four decades of experience, we remain committed to providing high-quality jewelry and personalized service that reflects our deep roots in Knoxville's community.
Services
Custom Jewelry Design
Jewelry Repair
Estate Jewelry Sales
Jewelry Appraisals
Special Orders
Details
- Year established: 1980
Highlights and features
- Family-owned since 1980 with generational gemology expertise
- GIA-certified professionals guiding every jewelry decision
- Specialize in custom creations from personal designs or imagination
- Comprehensive repair services for all types of fine jewelry
- Curated collection of estate and antique jewelry pieces
What people say
Beautiful custom designs
Expert craftsmanship
Knowledgeable staff
Trusted family business
Unique estate pieces
Services
Custom Jewelry Design
Transform your vision into reality with our custom jewelry design service. Our GIA-certified team works from your sketches or ideas to create unique engagement rings, bridal pieces, and statement jewelry using natural stones and precious metals. Every creation combines artistic flair with technical precision.
Jewelry Repair
Restore your treasured pieces to their original glory with our comprehensive repair services. From resizing rings to fixing broken chains, our skilled artisans use professional techniques to handle all types of jewelry repairs while maintaining the integrity of your valuable items.
Estate Jewelry Sales
Discover timeless treasures in our curated estate jewelry collection. We specialize in antique and vintage pieces that tell stories through their craftsmanship, offering unique options for collectors and those seeking distinctive jewelry with historical significance.
Jewelry Appraisals
Obtain accurate valuations for insurance or estate purposes from our Master Gemologist Appraiser. We provide detailed documentation of your jewelry's characteristics, materials, and market value using industry-standard evaluation methods and up-to-date market data.
Special Orders
Find specific jewelry pieces through our special order service. We leverage our industry connections to locate hard-to-find items, whether you're searching for particular gemstones, designer collections, or unique jewelry styles not currently in our inventory.
People
Joseph Mackley
Founder
Established Mackley Jewelers in 1980 with a commitment to ethical practices. A Master Gemologist Appraiser who laid the foundation for Knoxville's trusted jewelry business.
Darryl Mackley
President and Owner
Took leadership in 2013 as GIA-certified gemologist. Continues family tradition of quality craftsmanship while expanding custom design capabilities and maintaining ethical business standards.
Questions
What jewelry services do you offer?
We provide custom design, repairs, appraisals, estate jewelry sales, and special orders for all types of fine jewelry.
Can you create custom engagement rings?
Yes, our GIA-certified team specializes in custom engagement rings using natural stones and precious metals.
Do you work with estate jewelry?
We buy estates and offer a curated collection of antique and vintage pieces with historical significance.
Are your jewelers certified?
Our team includes a Master Gemologist Appraiser and GIA-certified professionals with decades of experience.
What are your store hours?
Open Tuesday-Friday 10AM-5PM, Saturday 10AM-2PM. Closed Sunday and Monday.
Reviews (6)
Danielle Holloway
Jun 06, 2022
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I was in for the first time today. As I walked in I overheard the gentleman who walked in before me say that he just came in to say hi and didn't need anything.that mattered to me! I was greeted by the nicest gentleman who fixed my bent/scuffed wedding set from a fall I took all for free in 5 min.that mattered to me! Nowadays it's hard to find good customer service I will definitely be back!
Pamella Haynes
Mar 29, 2022
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Darryl and team at Mackleys is top notch! From the moment I went in they were friendly and shared tons of information to help guide in the buying process. I would recommend anyone looking for jewelry to stop in and give them a shot.
Ryan
Mar 26, 2022
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From start to finish, Darryl Mackley was excellent to work with and helped me build the perfect engagement ring for my fiance. I was an out of town customer, so Darryl always provided timely responses to all of my emails and helped make this as seamless of a process as possible. He was able to bring in any diamonds I wanted to look at, allowed me to compare them under the microscope, and used his expertise to explain everything a person needed to know about the diamonds they were looking at.
His expertise on the quality and beauty of diamonds gave me confidence that I was getting the best ring possible. Darryl also never tried to upsell or talk me into spending over my budget. It was truly a great experience working with him! My fiance and I couldn't be happier with how the ring turned out and I cannot recommend Mackley Jewelers enough.
His expertise on the quality and beauty of diamonds gave me confidence that I was getting the best ring possible. Darryl also never tried to upsell or talk me into spending over my budget. It was truly a great experience working with him! My fiance and I couldn't be happier with how the ring turned out and I cannot recommend Mackley Jewelers enough.
Christian Social Worker
Feb 12, 2022
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Don't use them. Bait and switch I was referred to them by another jeweler. I called and asked if they accept foreign coins. They said I can bring them in so they can see who to recommend to call. I said I live 30 min away I don't want to drive 30-45 min just to ask in person what I can ask over the phone. The person said "then I recommend you go somewhere else and said thank you"
Anne
Jan 13, 2022
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Tucked in beside Lane Music, just down from the Chop House on Kingston Pike, you will find one of the nicest jewelry stores around! Darryl Mackley offers friendly, knowledgeable, and courteous service along with the beautiful jewelry displayed in his shop. Today I went in to ask him some questions about one of my bracelets. I had not been in for a while and yet he knew me by name and was happy to see me, answer my questions, and completely resolve my dilemma.
I was not making a purchase, and yet he was completely as friendly and attentive as if I were buying a new piece of jewelry. That's just the way he is ~ not only does he take pride in the beauty and workmanship of the jewelry he offers for sale, but he genuinely cares about the people who come in to his shop. Anytime I need a new piece of jewelry, or an old one repaired or updated, he is my go-to guy ~ I cannot recommend him highly enough!
I was not making a purchase, and yet he was completely as friendly and attentive as if I were buying a new piece of jewelry. That's just the way he is ~ not only does he take pride in the beauty and workmanship of the jewelry he offers for sale, but he genuinely cares about the people who come in to his shop. Anytime I need a new piece of jewelry, or an old one repaired or updated, he is my go-to guy ~ I cannot recommend him highly enough!
Susan Weeks
Jan 13, 2022
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Family run business. You can count on a fair price for the piece you select. This has been my go to jewelry store since I moved here 16 years ago.
