Business Details
50+ Years
experience
Your Trusted Jewelry Store in Pittsford, NY
Forsythe Jewelers has been a family-owned and operated business serving the Rochester area since 1927. Founded by Clifton S. Forsythe, our legacy spans four generations, combining tradition with innovation in jewelry craftsmanship. Our accredited jewelers are certified by The American Gem Society, and we maintain a fully equipped gem laboratory with two on-site certified gemologists. We specialize in custom jewelry design, estate jewelry appraisal, antique restoration, and precision repairs, all performed by experienced professionals using state-of-the-art tools.Our commitment to quality and service has earned us a reputation as a trusted local jeweler, offering personalized consultations and transparent pricing. We prioritize customer satisfaction through meticulous attention to detail, whether creating bespoke pieces or restoring cherished heirlooms. Our team's combined 90+ years of experience ensures every client receives expert guidance and exceptional care. Located on the historic Erie Canal in Pittsford, NY, we remain dedicated to supporting our community while upholding the highest industry standards.
Services
Custom Jewelry
Appraisal & Estate
Antique Restoration
Ring Sizing
Stone Replacement
Jewelry Repair
Bridal Jewelry
Estate Jewelry
Cash & Consignment
Gemstone Appraisal
Details
- Year established: 1927
Highlights and features
- We have over 90 years of combined experience in jewelry design and repair.
- Our team includes certified gemologists accredited by The American Gem Society.
- On-site jewelry repairs completed by skilled artisans using advanced tools.
- Custom designs tailored to individual preferences with hand-set gemstones.
- Transparent appraisal process utilizing JISO international standards.
Associations and certifications
- American Gem Society
What people say
Outstanding service
Beautiful selection
Perfect wedding bands
Lifelong customers
Patient and helpful
Services
Custom Jewelry
Create unique jewelry tailored to your vision. Our artisans craft rings, bracelets, and pendants using hand-set gemstones and advanced techniques. We collaborate closely to ensure every detail reflects your style, from initial sketches to final production. Our 90+ years of combined expertise guarantees a one-of-a-kind piece that meets exact specifications.
Appraisal & Estate
Professional appraisal services for insurance or resale. Certified gemologists assess diamonds, gemstones, and estate pieces using JISO standards. We document value with detailed reports and secure storage during evaluation. Our transparent process helps determine fair market value for heirlooms or antique jewelry.
Antique Restoration
Restore vintage jewelry to its original brilliance. Services include cleaning, stone replacement, and prong repair while preserving historical integrity. Our specialists handle fire-damaged or worn pieces, ensuring structural stability without compromising design. We match materials to maintain authenticity in every restoration.
Ring Sizing
Precision resizing for comfortable wear. We adjust rings, necklaces, and bracelets using laser technology to avoid damaging gemstones. The process includes prong inspection and polishing to maintain aesthetics. Ensures proper fit for heirlooms or daily-wear pieces without sacrificing structural integrity.
Jewelry Repair
Expert repair for broken chains, loose stones, or damaged settings. Services include diamond setting, pearl restringing, and prong retipping. We use matched gemstones and durable metals to restore functionality and appearance. On-site repairs ensure quick turnaround for urgent needs.
People
Susan Rochow-Wahl
Owner
Third-generation owner with extensive gemology expertise. Leads Forsythe Jewelers' commitment to quality and community involvement.
Matthew Wahl
Owner
Co-owner ensuring the business maintains its legacy of excellence in jewelry craftsmanship and customer service.
Questions
What jewelry services does Forsythe Jewelers offer?
We provide custom jewelry design, appraisals, antique restoration, ring sizing, stone replacement, and jewelry repairs.
Can I sell my used jewelry to Forsythe Jewelers?
Yes, we offer cash, credit, or consignment options for gold, platinum, diamonds, and precious gemstones.
Are your jewelers certified?
Our team includes American Gem Society-certified gemologists and licensed jewelers with 90+ years of combined experience.
Do you offer custom engagement ring designs?
Yes, we specialize in bespoke engagement rings tailored to your preferences using hand-set gemstones and advanced techniques.
What are your business hours?
We're open Monday-Saturday from 10 AM to 5 PM. Appointments available for personalized consultations.
How do I schedule an appointment?
Book online via our website or call us at 585.586.5954 to reserve a consultation for repairs, appraisals, or custom designs.
Reviews (6)
Jenna Dosch
May 19, 2022
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My wife and I were vacationing in Hilton Head this past week and stopped in. My wife wanted to buy me a gift to celebrate my recent job (The bway tour of Frozen). I had a bit of a a hard time deciding, but Keith stayed with us the whole time, offering suggestions and being incredibly patient and kind. We ended up with a gorgeous David Yurman necklace that I am absolutely in love with. Thank you Forsythe Jewelers, and thank you so much Keith for your wonderful and attentive service, we look forward to seeing you the next time we visit!
Julia Pikula
Sep 13, 2021
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My daughter recently got married and was given a gift from Forsythe Jewelers. The item was not one on her registry. I called to exchange for an item on her registry. We live out of state. We were told we could exchange the item but it would be a $35 shipping charge to ship the new item. If we chose not to ship the item we could take a store credit. Obviously that did not make sense because we live out of state.
The sales clerk suggested we regift the item. Which I thought was distasteful. Everyone does not regift wedding gifts. No one I know charges $35 to ship an item, especially a small kitchen item that is not breakable. My experience with this company is less than satisfactory. Honestly I am shocked that their policies do not better accommodate out of town customers. Due to their location on Hilton Head Island I would think they highly depend on tourist purchases.
The sales clerk suggested we regift the item. Which I thought was distasteful. Everyone does not regift wedding gifts. No one I know charges $35 to ship an item, especially a small kitchen item that is not breakable. My experience with this company is less than satisfactory. Honestly I am shocked that their policies do not better accommodate out of town customers. Due to their location on Hilton Head Island I would think they highly depend on tourist purchases.
Linda Moloney
Jul 22, 2021
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Forsyth is a beautiful boutique jewelry shop. Lots of design selections. The owner, Andrea Bragg operated the most professional jewelry establishment. Barb is the person that helps me select jewelry she knows I will love and wear everyday.
Kate Hausmann
May 26, 2021
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My family and I have been coming to Forsythe Jewelers for our jewelry needs for a decade or more. The staff is always so warm and welcome. They will pull different pieces and keep it on a list for you or a loved one to purchase at a later date. We have run into one issue in the past and they made sure to communicate the game plan with us and made us feel really special. We are lucky to have Forsythe Jewelers in our community and network!
Michelle Cormeny
Apr 07, 2021
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Rebecca was great to work with! Very knowledgeable, patient and helpful. Nice place, with a welcoming & friendly staff, selling beautiful jewelry. Thank you for helping Jason and I find the perfect engagement ring and wedding band! I look forward to wearing it in the near future!
Scott Regan
Feb 06, 2020
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This is my go-to place when I need a Christmas, birthday, or anniversary present. The have come to know my wife's likes and tastes and have never made a recommendation that was not met with joy from my wife.
