Business Details
50+ Years
experience
Your Trusted Jewelry Store in Lexington Since 1939
Hayes Jewelers has been a trusted name in the jewelry industry since 1939, founded by Delmar Hayes in Lexington, North Carolina. As a family-owned business, we have maintained a commitment to quality, integrity, and personalized service across three generations. Our expertise spans diamond and jewelry sales, custom design, repair services, and appraisals, supported by a Graduate Gemologist on staff. We combine decades of experience with cutting-edge technology, including laser welding for precision repairs, and offer a wide selection of certified diamonds, luxury watches, and designer collections.Our legacy extends beyond retail through long-standing community involvement, including over 55 years of NASCAR sponsorship and crafting iconic trophies for major racing events. We prioritize customer education, explaining the 4Cs of diamonds and providing transparent pricing. With a focus on building lasting relationships, we treat every customer like family, ensuring a memorable and trustworthy shopping experience.
Services
Jewelry Sales
Diamond Sales
Watch Repair
Cash for Gold
Jewelry Appraisals
Trophy Engraving
Custom Jewelry Design
Insurance Appraisals
Watch Battery Replacement
Necklace Repair
Details
- Year established: 1939
Highlights and features
- We offer a GIA graduate gemologist for expert diamond evaluations.
- Our on-site repair services ensure quick turnaround times.
- Family-owned since 1939, providing personalized service.
- We provide comprehensive jewelry appraisals for insurance purposes.
- We support local communities through long-term NASCAR sponsorships.
Services
Jewelry Sales
Hayes Jewelers offers an extensive selection of jewelry, including engagement rings, necklaces, bracelets, and earrings. Our inventory features certified diamonds, colored stones, and designer collections from renowned brands. Customers benefit from expert guidance to find pieces that match their style and budget.
Diamond Sales
We provide loose diamonds in various cuts, colors, and clarities, with a focus on certified stones. Our GIA graduate gemologist helps customers understand the 4Cs to make informed purchases. Our inventory includes rare and unique diamonds for custom designs.
Watch Repair
Our on-site repair services include battery replacement, link removal, and intricate repairs using laser welding technology. We service luxury watches from brands like Rolex, Citizen, and Movado. Repairs are completed promptly with attention to detail.
Cash for Gold
Hayes Jewelers buys gold, silver, platinum, and diamonds for cash. We evaluate items on-site and provide immediate quotes based on current market values. Customers can sell broken, unwanted, or scrap jewelry with no obligation.
Trophy Engraving
We offer laser, sublimation, and diamond-tip engraving for trophies, plaques, and awards. Our services cater to sports teams, corporate events, and personalized gifts. Custom designs are executed with precision and creativity.
People
Bruce Hayes
Owner
Bruce Hayes, 'The King of Diamonds,' has led Hayes Jewelers since 1983. A Wake Forest University graduate, he brings decades of industry expertise and community leadership through NASCAR sponsorships.
Zack Hayes
Graduate Gemologist
Zack Hayes, a GIA-certified gemologist, joined the business in 1983. He specializes in diamond grading, colored stones, and jewelry repair, continuing the family legacy with advanced technical training.
Questions
What services does Hayes Jewelers offer?
We offer jewelry and diamond sales, watch repair, cash for gold, appraisals, trophy engraving, and custom jewelry design.
How long has Hayes Jewelers been in business?
Hayes Jewelers has served customers since 1939, making us a trusted name in Lexington, NC for over 80 years.
Do you provide jewelry repair services?
Yes, we offer on-site jewelry and watch repairs, including resizing, stone replacement, and laser welding for delicate pieces.
Can I sell my old jewelry for cash?
Yes, we buy gold, silver, diamonds, and platinum items. Bring your pieces in for a free evaluation and instant payment.
Are your diamonds certified?
Yes, we carry certified diamonds graded by the Gemological Institute of America (GIA) and other recognized labs.
Do you offer engraving services?
Yes, we provide laser and diamond-tip engraving for trophies, awards, and personalized jewelry items.
Reviews (4)
Teresita Wright
May 17, 2022
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I took an 18k gold ring with a 1.02 carat Diamond to remove the Diamond and put it on a platinum ring that I also took. The jeweler said the head on the platinum ring was not good to put the Diamond on would I agree to him purchasing a new head and replacing it. I said what ever you think is the right thing to do so I don't lose my Diamond. The cost of the new head and the labor was $547.00. When I went to pick it up my ring the 18k gold ring was not returned nor was the platinum head that was removed.
Both of these have value and that value belongs to me. Bruce, the owner belittled the fact that the 18k ring was only with about $60.00. Well, it would be MY $60.00 not HIS to keep. I feel this is a very dishonest way of doing business. Now I'm wondering if I have the same Diamond I took to them. Needless to say I will not be returning to Hayes Jeweler's any time soon. I would not recommend them. Dishonesty is not easy to deal with. Not in the jewelry business.
Both of these have value and that value belongs to me. Bruce, the owner belittled the fact that the 18k ring was only with about $60.00. Well, it would be MY $60.00 not HIS to keep. I feel this is a very dishonest way of doing business. Now I'm wondering if I have the same Diamond I took to them. Needless to say I will not be returning to Hayes Jeweler's any time soon. I would not recommend them. Dishonesty is not easy to deal with. Not in the jewelry business.
Karri
Dec 22, 2021
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With no luck trying multiple other jewlery stores to help me wrap something special for a Christmas present, but Hayes said they could help me. They were friendly, quick, and even helped me save me some money. I'm so happy with how it turned out, thank you Hayes Jewelers!
Ashley Hampton
Dec 14, 2021
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Brandy was so patient and helpful when purchasing my Mom's Christmas present. I decided upon a yellow gold bracelet with diamonds. They even wrapped the gift! This is why I always come back!
Ron Meeks
Aug 27, 2021
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Took (2) Movado watches to have batteries replaced. One watch functioning absolutely properly and one with a dead battery. (1st mistake was even going here) Took watches with me after having batteries exchanged. The technician (so called) gave some lame excuse that the watches would require a few minutes to work before departing store) I said ok, left due to an important meeting. (2nd mistake). Neither watch would work. Returned to store and informed so called technician that the batteries weren't working and he then claimed he didn't know what was wrong. Again, one watch functioning properly when arrived to have batteries exchanged.
The so called technician began acting in a very hostile manner and basically called me a liar. After a heated exchange, I left the store and plan to take watches to an actual jeweler. For any potential customer at this store, I wouldn't allow this so called technician to exchange batteries in my flashlight much less expensive watches. I'll never darken the doors of this establishment again and anyone that does, you've been warned.
The so called technician began acting in a very hostile manner and basically called me a liar. After a heated exchange, I left the store and plan to take watches to an actual jeweler. For any potential customer at this store, I wouldn't allow this so called technician to exchange batteries in my flashlight much less expensive watches. I'll never darken the doors of this establishment again and anyone that does, you've been warned.
