Business Details
43 Years
experience
Custom Jewelry & Repair Services in Austin
Since 1983, Copeland Jewelers has been a trusted name in Austin's jewelry industry, specializing in custom fine jewelry design, expert repairs, and certified appraisals. As a family-owned business with over four decades of experience, we prioritize honesty, integrity, and exceptional customer service. Our team of skilled bench jewelers, including father-and-son duo Clay and Chris Copeland, brings combined expertise of over 60 years to every project. We specialize in crafting unique pieces using gold, platinum, and silver, complemented by both precious and semi-precious gemstones.Our Rolex-certified watchmaker ensures precision in timepiece servicing, while our on-site repair studio handles everything from delicate antiques to modern designs. With a commitment to innovation and quality, we transform client visions into wearable art, offering personalized consultations and transparent communication throughout the process. Our reputation as Austin's most trusted jewelers is built on decades of delivering craftsmanship that meets both aesthetic and functional excellence.
Services
Custom Jewelry Design
Jewelry Repair
Appraisals
Rolex Watch Repair
Engraving
Ring Sizing
Laser Welding
Gemstone Setting
Watch Battery Replacement
Antique Restoration
Details
- Year established: 1983
Highlights and features
- We offer over 40 years of combined experience in custom jewelry design and repairs
- Our team includes two in-house bench jewelers with GIA-certified expertise
- We provide same-day estimates for jewelry and watch repairs
- Our Rolex-certified watchmaker ensures precision timepiece servicing
- We specialize in restoring heirloom jewelry while preserving its original character
Associations and certifications
- Rolex Certified Watchmaker
What people say
Exceptional customer service
Flawless repair work
Timely turnaround
Creative custom designs
Knowledgeable staff
Services
Custom Jewelry Design
Our custom jewelry service transforms client visions into unique wearable art. Using gold, platinum, and silver with precious gemstones, we create one-of-a-kind pieces through collaborative design consultations. Clients work directly with master jewelers to develop designs from concept to completion, with options for modifying heirloom pieces or creating entirely new designs. The process includes material selection, wax modeling, and precision stone setting.
Jewelry Repair
We offer comprehensive repair services for all types of jewelry, including ring sizing, prong replacement, and laser welding. Our bench jewelers handle both modern and antique pieces with specialized tools and traditional techniques. Services include restoring damaged settings, repairing chains, and revitalizing worn heirlooms while maintaining structural integrity and aesthetic value.
Appraisals
Our certified appraisals meet insurance requirements for both contemporary and vintage jewelry. We provide detailed documentation for replacement value, estate planning, and charitable donations. The service includes gemstone identification, metal analysis, and market value assessment using GIA standards, with written reports suitable for legal and insurance purposes.
Rolex Watch Repair
Our Rolex-certified watchmaker performs precision repairs and maintenance for luxury timepieces. Services include movement servicing, water resistance testing, and component replacement using genuine parts. We maintain original functionality and aesthetics while extending the lifespan of mechanical watches through regular maintenance and specialized repairs.
Gemstone Services
We specialize in working with both precious and semi-precious gemstones, offering stone setting, replacement, and evaluation. Our services include diamond grading using GIA standards, colored gemstone selection, and pearl assessment. Clients receive expert guidance on stone durability and suitability for different jewelry applications, with options for sourcing unique gemstones.
People
Clay Copeland
Owner
With over 50 years of experience, Clay Copeland founded the business in 1983 after working with prestigious jewelry houses. He specializes in custom design and bench work, combining technical expertise with artistic vision to create unique jewelry pieces that reflect clients' personal stories.
Chris Copeland
Jeweler
A second-generation jeweler with extensive bench experience, Chris specializes in precision repairs and custom fabrication. He combines traditional techniques with modern technology to maintain quality standards while adapting to contemporary design trends and client needs.
Levy
Gemologist
Specializing in Native American and turquoise jewelry, Levy brings expertise in semi-precious stones and GIA-certified diamond grading. He assists clients with stone selection and provides appraisal services, combining technical knowledge with personalized guidance for jewelry purchases and valuations.
Debra
Administrator
Handling business operations and marketing, Debra combines jewelry expertise with organizational management. Her background in gemstone appreciation informs client interactions while ensuring smooth business operations and effective communication with customers.
Questions
What custom jewelry services do you offer?
We create custom engagement rings, heirloom modifications, personalized designs, and corporate recognition pieces using precious metals and gemstones.
Do you repair antique jewelry?
Yes, we specialize in restoring antique and vintage pieces using traditional techniques while maintaining original integrity.
How long does jewelry repair take?
Most repairs complete within 2-7 business days, with complex projects requiring additional consultation time.
Are your appraisals insurance-approved?
Yes, our detailed written appraisals meet insurance requirements and include GIA-standard gemstone evaluations.
Do you service all watch brands?
While we specialize in Rolex, we service most luxury watch brands with certified repair techniques.
Can you modify existing jewelry?
Yes, we update heirloom pieces, resize rings, and reconfigure settings to modernize or repair existing jewelry.
Reviews (7)
Janice Bouley
Apr 30, 2022
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Copeland has amazing staff! Very communicative and friendly. I needed my ring prongs to be more comfy and they did an outstanding job fixing it! They had it done earlier than expected and I couldn't be happier : thank you!
Lauren K.
Feb 17, 2022
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I continue to be impressed with them. They are always so sweet and accommodating - I dont live in Texas these days, but I go there for all my jewelry repairs when Im visiting my family in Austin. They work with me to get the repairs done before I have to leave town. Their repairs/resizes are always done with high-quality workmanship.
Kaley Burgtorf
Feb 09, 2022
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I took a ring in to be repaired and the staff was extremely friendly and helpful! I was overly impressed by how quickly they fixed the ring and their top notch customer service! I will definitely be back!
Lorelei Willett
Jan 14, 2022
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Clay was a pleasure to work with! A master jeweler, he worked on my vintage engagement ring that other jewelers wouldn't touch and took the time to answer all of our questions. I was so worried about it and it came out beautifully! Also priced very reasonably and did the work so quickly, would highly recommend!
Steve Vincent
Dec 29, 2021
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My fiancee wanted a fancy Tiffany ring that was beyond my budget. Clay Copeland came to my rescue, offering to make the same ring, using the same size and grade of diamonds, at a non-Tiffany price. It came out beautiful; my wife is happy and so am I. Since then, we've returned for other matters, and we've always enjoyed top-quality service, honest assessments and appraisals, and positive experiences. Everybody in the shop is first-rate, as is their merchandise.
Jim B.
Dec 23, 2021
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Great selection and above all super friendly and helpful staff. I don't buy jewelry on my own often so the staffs help on two recent purchases was a huge help.
Daniel M.
Nov 20, 2021
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Best experience ever - there is a reason that they're so highly recommended. Family operation and it shows in the level of care for the folks who walk in. Can't recommend enough, best jeweler in Austin.
