Osborne Jewelers

Our custom design service transforms your vision into a unique piece using CAD technology and hand-drawn sketches. Clients collaborate with Graduate Gemologists to select materials and finalize details. Ideal for engagement rings or heirloom restorations, this service ensures durability and beauty tailored to individual preferences.

We provide detailed insurance appraisals with high-resolution images and written documentation. Our Graduate Gemologists evaluate gemstones, metals, and craftsmanship to determine accurate valuations. This service is essential for new purchases, estate planning, or updating existing insurance policies with current market values.

Our on-site repair team handles resizing, stone setting, and restoration of damaged pieces. Services include chain soldering, earring post replacement, and prong rebuilding. Repairs are completed using professional tools like laser welders, ensuring minimal disruption to original designs while maintaining structural integrity.

Expert watch repair includes battery replacement, movement servicing, and crystal replacement. Our technicians specialize in luxury brands like Rolex and Omega, offering free estimates for all repairs. Regular maintenance extends the lifespan of mechanical watches and preserves their functionality and resale value.

We restring pearls and beads using durable silk thread or wire, with knotting between stones to prevent loss. Each piece is cleaned before restringing to restore luster. Clients choose from various clasp styles and threading options, ensuring both aesthetic appeal and secure wear.

Ken began his career at 14 and became Arizona's youngest Gemologist through GIA. He specializes in design, repair, and appraisals, earning statewide recognition for his craftsmanship and expertise in luxury jewelry.

Joanne manages business operations and marketing while serving as an Arizona State Representative. She focuses on community engagement, mentoring youth, and balancing ethical business practices with family values.

Crystal assists with custom designs and client consultations. A GIA graduate in pearls, colored stones, and diamonds, she is pursuing her Graduate Gemologist title while enhancing her skills in personalized jewelry creation.

Brennan oversees store operations, manages custom projects, and designs jewelry using CAD software. With a lifetime in the family business, he ensures quality control and client satisfaction for all bespoke pieces.

A U.S. Marine Corps Veteran, Anthony specializes in diamond education and laser engraving. He is studying at GIA to become a Gemologist, combining technical expertise with personalized customer service for modern jewelry solutions.

We specialize in restoring heirloom pieces through repairs, cleaning, and redesign while preserving their historical value and craftsmanship.

Yes, our online customization tool lets you select diamond shapes, settings, and metal types for a personalized engagement ring design.

Yes, we offer detailed written appraisals with photographs, suitable for insurance documentation and estate planning purposes.

We accept major credit cards, bank transfers, and financing options for purchases over $500 through our approved partners.

Most repairs are completed within 1-2 weeks, depending on complexity. Watch battery replacements can often be done the same day.

We evaluate pre-owned pieces for potential store credit but primarily focus on creating new jewelry rather than purchasing secondhand items.

I highly recommend this store! I had an old pearl necklace that I wanted to have restrung with a change to a toggle closure, and a gold necklace with a broken clasp. I researched jewelry stores and saw that Osborne offered repair/redesign services. I went in and was greeted and received a consultation of my jewelry requests and an estimate. My jewelry was ready after 2 weeks and they did a wonderful job. I am quite happy to enjoy my necklaces again!

Went in just to find out my ring size with my boyfriend. Lynn was so welcoming and we didn't feel pressured or anything. We have gone to Kay before and it wasn't inviting like today was. They had some nice stuff in here. We will definitely be back when ready to look at engagement rings.

Would not recommend at all. I wanted to get diamonds out of a ring I owned into an inherited ring. They gave me the run around that it may not be able to be done and they might have to make a new one (which is false because I have another jeweler doing exactly what I wanted now). They told me if it went that route they would make a mold and call me to see it, well they didn't - I got a call when a new ring was completed.

I told them I didn't want it because it looked nothing like the original. My husband goes back to pick up the two rings (the original that we gave them intact and the inherited one) and he is handed 32 pieces. Every diamond from the original ring was removed and not replaced and loose in a zip loc bag. The owner said he would have to charge us $375 to put the diamonds back in! Horrible customer service and very inexperienced staff. Never going back.

Gina was my sales associate and working with her has made my search for the perfect wedding set effortless. She truly cares about what you are looking for and she went above and beyond to make sure that I made the right decision in purchasing my new wedding set. She is very professional and knowledgeable. Anyone would be lucky to have her as their sales associate.

We walked in to see how much it would cost to have my prongs fixed to resecure my stone. Lynn took it back and had it fixed and cleaned in less than five minutes. When I asked what we owed she replied with no cost! They were so sweet to fix and clean it at no cost. Will definitely be back for any jewelry needs! Thank you again!

The staff was Wonderful very helpful and courteous. i had a repair and mount the work is absolutely flawless. They go above and beyond to make sure you are 100 percent satisfied. I would definitely use them again.

I had a wonderful experience at this jewelry store. Their customer service is outstanding. I needed my ring resized and a prong fixed. They took great care of my ring, it looks brand new. I'm so happy with how it turned out.