Business Details
50+ Years
experience
Your Trusted Jewelry Repair and Custom Design Experts
Since 1947, Jewel-Craft has been a family-owned leader in jewelry services, dedicated to preserving the artistry and value of fine jewelry. Our team of GIA-certified appraisers, master jewelers, and CAD designers specializes in repair, restoration, custom design, and manufacturing, serving retail jewelers nationwide. With over 70 years of combined expertise, we prioritize precision, innovation, and client satisfaction, offering end-to-end solutions from stone selection to final engraving. Our commitment to quality is reflected in our use of advanced technology alongside traditional craftsmanship, ensuring every project meets exacting standards. Trusted by industry professionals for decades, we provide reliable, timely service with a personal touch, backed by a 30,000 sq. ft. facility in Erlanger, KY.Our clients consistently praise our communication, attention to detail, and ability to transform complex visions into reality. We maintain transparency in all processes, from pricing to project timelines, fostering long-term partnerships built on trust and excellence. Our dedication to continuous improvement ensures we remain at the forefront of the jewelry industry while upholding the values established by our founder.
Services
Jewelry Repair
Custom Design
Appraisals
Laser Engraving
Stone Setting
Manufacturing
Corporate Awards
School Fundraising
Stone Inventory
Jewelry Restoration
Details
- Year established: 1947
Highlights and features
- We offer 70+ years of combined expertise in jewelry repair and design.
- Our team includes GIA-certified appraisers and specialized jewelers.
- We guarantee precise, timely delivery for all projects.
- We use advanced CAD technology alongside traditional craftsmanship.
- We maintain transparent communication and pricing throughout projects.
Associations and certifications
- GIA
- NAJA
What people say
Excellent communication
Quality work
Quick turnaround
Reasonable prices
Customer service
Services
Jewelry Repair
Our jewelry repair services restore damaged or worn pieces to their original condition using traditional techniques and modern tools. We handle tasks like resizing rings, restringing pearls, and chain repair, ensuring durability and aesthetic integrity. Clients trust us for precise, timely solutions that maintain the value and beauty of their jewelry.
Custom Design
Custom design transforms client visions into unique jewelry through CAD modeling and hand-carving. We collaborate closely with jewelers to create one-of-a-kind pieces, from initial concepts to final production. Our process emphasizes attention to detail, material selection, and technical precision to meet exact specifications.
Appraisals
GIA-certified appraisers provide detailed evaluations of jewelry for insurance, estate planning, or resale. Our appraisals include item descriptions, photographs, market value analysis, and certification. This service ensures accurate valuation backed by industry-recognized expertise and documentation.
Laser Engraving
Laser engraving adds personalized touches to jewelry with precision on metals and other materials. We offer customization options like handwriting, fingerprints, or soundwave patterns. This service enhances sentimental value while maintaining the piece's structural integrity and aesthetic appeal.
Stone Setting
Specialized stone setters secure gems in various settings, including custom or irregular designs. We accommodate unique shapes and mounting requirements, ensuring secure placement and optimal brilliance. Our expertise covers traditional and contemporary techniques for all jewelry types.
Questions
What jewelry services does Jewel-Craft offer?
We provide repair, custom design, appraisals, laser engraving, stone setting, manufacturing, and corporate award services.
How long does a typical jewelry repair take?
Most repairs are completed within 1-2 weeks, depending on complexity and workload.
Can Jewel-Craft handle custom design requests?
Yes, our CAD designers and artisans create custom pieces from concept to production.
Are appraisals available for insurance purposes?
Yes, our GIA-certified appraisers provide detailed documentation for insurance valuation.
Do you work with independent jewelers?
Yes, we serve retail jewelers nationwide with reliable, timely support for all projects.
What areas do you serve?
We provide services nationwide, supporting jewelers across the United States.
Videos
Reviews (7)
M. S.
Oct 11, 2021
Report
Every interaction with Alyssa is negative, curt, and unpleasant.leaves one wondering why she is in customer service. Aside from these encounters, we are pleased with the workmanship.
Meliss H.
May 27, 2021
Report
Absolute disaster. A warranty company I have for a necklace uses this place only. Sent in a 14k white gold chain for a repair that was all stretched out. They replaced it with a sterling silver chain and claimed that this was the same type of chain that came with my necklace when my fiance purchased it. It's not even the same type/style/metal of chain I sent off to them. They even sent a picture to the warranty company of what they received from me.
Surprise surprise. It's not even the necklace I sent them in the first place. Tried to say that jewelers will sell a white gold pendant necklace with a sterling silver chain that was valued at over $1500. Come on now. Seriously? All I wanted was my broken chain fixed. Now I'm stuck here without a chain for a pendant that my fiance paid quit a bit of money for all because of this POS company. Of course whatever I said didn't matter as well. Stay as far away from this company as possibly unless you want to be robbed.
Surprise surprise. It's not even the necklace I sent them in the first place. Tried to say that jewelers will sell a white gold pendant necklace with a sterling silver chain that was valued at over $1500. Come on now. Seriously? All I wanted was my broken chain fixed. Now I'm stuck here without a chain for a pendant that my fiance paid quit a bit of money for all because of this POS company. Of course whatever I said didn't matter as well. Stay as far away from this company as possibly unless you want to be robbed.
Tiffany Lee
Dec 10, 2020
Report
I sent my ring in to be repaired and received the same ring back UNTOUCHED when I spoke with Nick and Chris I was told I would have to start the repair process all over again with horrible customer service and they refused to show proof that the ring was repaired.
Ann Hop
May 24, 2020
Report
Unfortunately, we have to report that working with Jewel Craft was not as smooth as they pitched. While working with them to produce our jewelry line, they lost 4 of our original pieces. Our production did not come out as preferred, but we understand that a manufacture might not come out as well done as handmade. We were willing to look past it slightly. However, the end result of their production left us having to finish pieces, which was not efficient. Therefore, we could not continue to work with Jewel Craft.
No compensation for losing the originals we handmade and sent in was ever extended. Multiple shipping errors occurred as well. There was no communication when packages would be shipped or tracking information sent prior to shipping which is a real concern. They worked on their own time with little communication.
No compensation for losing the originals we handmade and sent in was ever extended. Multiple shipping errors occurred as well. There was no communication when packages would be shipped or tracking information sent prior to shipping which is a real concern. They worked on their own time with little communication.
Barbara Cruz
Apr 30, 2020
Report
I have been in the Jewelry business for over 40 years. This is a very talented and superior company. If you recognize fine work then I would highly recommend them.
Jackie Brooks
Mar 08, 2020
Report
It's always a pleasure to work with my friends at Jewel-Craft. They are the go-to for all things repair and manufacturing in the jewelry business and I wouldn't send my customers anywhere else. Kudos to you JCI!
Janet Palomo
Mar 10, 2019
Report
We purchased my engagement ring at International diamond jewelers and I didn't check at the time when my fiance surprised me with it at dinner however they placed a guard inside my ring to maintain the size as I requested however they failed to properly ensure they checked for flaws. My ring had what looks like 5 water stains that can't be cleaned off at the jewelry store. Terrible quality control check. Make sure you check with your local jeweler if they use this company and steer the hell away from this company touching your jewelry.
