Business Details
Your Trusted Jewelry Store in West Des Moines, IA
Since 1871, Josephs Jewelers has been dedicated to providing exceptional jewelry experiences through a blend of tradition and expertise. Our approachable, knowledgeable team specializes in helping clients find meaningful pieces for life's most significant moments, from engagement rings to anniversary gifts. With a commitment to excellence, we offer a curated selection of fine jewelry, including Rolex, Omega, and Seiko watches, alongside custom design services that transform personal visions into unique heirlooms.Our in-house bench jewelers perform intricate repairs, cleanings, and restorations, while our certified gemologists provide accurate appraisals for insurance and estate purposes. We prioritize personalized service, offering free jewelry inspections, competitive financing options, and a diamond trade-in program to accommodate evolving needs. Through decades of service, we have cultivated a reputation for integrity, craftsmanship, and customer-centric care that extends beyond the sale.
Services
Engagement Rings
Jewelry Repair
Custom Design
Watch Servicing
Appraisals
Highlights and features
- We offer free jewelry cleaning and inspection services with no purchase required.
- Our team includes certified gemologists and Rolex-authorized watch repair specialists.
- We provide 0% interest financing for 12 months on bridal purchases with 20% down.
- Our custom design service transforms personal visions into unique, handcrafted jewelry.
- We maintain a 10-business-day turnaround for jewelry repairs under normal conditions.
Associations and certifications
- Rolex Authorized Repair Center
Services
Engagement Rings
Our curated collection features diamond engagement rings and bridal sets tailored to individual preferences. We offer sample rings for sizing, channel-set designs for sleek aesthetics, and custom creation options using family heirlooms. Our specialists guide clients through stone selection, metal choices, and setting styles to craft meaningful symbols of commitment.
Jewelry Repair
Experienced bench jewelers handle repairs ranging from ring sizing to stone tightening and polishing. We service all jewelry types, with a 10-business-day turnaround under normal conditions. Emergency repairs are accommodated when possible, and free estimates ensure transparency before work begins.
Custom Design
Transform personal stories into unique jewelry through our custom design process. Clients collaborate with specialists to create one-of-a-kind pieces using CAD technology and traditional craftsmanship. Appointments ensure dedicated time for concept development, material selection, and prototype refinement.
Watch Servicing
As a Rolex-authorized service center, we maintain luxury watches to factory standards. Services include battery replacement, movement overhaul, and water resistance testing. All Rolex repairs carry a two-year service guarantee, while other brands receive comparable manufacturer-compliant care.
Appraisals
Certified gemologists provide detailed documentation for insurance, estate planning, or resale purposes. The process includes microscopic examination, material analysis, and market value assessment. Written reports specify replacement costs and authenticity details for accurate coverage.
Questions
What return policies apply to jewelry purchases?
Regular-priced jewelry returns are accepted within 30 days with receipt, provided items remain in unused, saleable condition. Special orders and sale items are non-returnable.
Do you offer jewelry cleaning services?
Yes, we provide complimentary jewelry cleaning and inspection services while you wait. Our process includes ultrasonic cleaning and magnified examination for loose stones or wear.
Can I finance a bridal jewelry purchase?
Qualified customers receive 0% interest financing for 12 months with 20% down payment. Complete our financing form and submit it in-store or via email for approval.
Are you authorized to service Rolex watches?
Yes, we are an official Rolex-authorized service center. Our technicians perform factory-standard repairs and maintenance with two-year service guarantees on completed work.
How does the diamond trade-in program work?
Trade in existing diamond studs, solitaire pendants, or rings toward new purchases. Visit our store for evaluation based on current market values and receive credit toward upgraded selections.
Do you appraise non-purchased jewelry?
We offer appraisal services for outside jewelry except during November 16-January 2. Schedule appointments after January 2 for estate or insurance valuation of non-purchased items.
Reviews (4)
Greg L.
Jun 28, 2022
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I had a wonderful experience all around at Josephs. I couldn't recommend them more enthusiastically. The service was outstanding in every way. Everyone with whom I interacted was friendly, patient, knowledgable, and respectful. Specific shout out to, and appreciation for, Brad, who helped me obtain a particular watch, that was out of stock at the time I initially inquired, in a timely manner and at a fair price. I look forward to shopping at Joesphs in the future.
Alex Malecha
Jun 21, 2022
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I went in not knowing a ton about diamonds or engagement rings, but Cassidy welcomed me in and helped guide me to choose the perfect engagement ring that my fiance loved, all without ever feeling pressured to buy or feel like I should've known more before I can in. Cassidy made my experience way better than I imagined ring shop being and Joseph's did a great job and a very quick job at getting the diamond set on the engagement ring and resizing the band as well. 100% recommend. I was impressed from the moment I walked in to the moment I left with the ring in my hand. Great people with amazing costumer service! Couldn't be more pleased.
Jeff Button
Jun 20, 2022
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Joseph's has been my family's jeweler forever. My dad purchased items for my mom from Joseph's, my grandpa bought items for my grandma from Joseph's. There has never been any doubt where I would go for jewelry for my wife. 13 years ago when I was just a poor college senior they made me a beautiful engagement ring and wedding band set for my bride. This past week, I was able to add slightly to my Joseph's collection with another custom made ring for my bride.
Never had a bad experience in the slightest. They treat each client with respect and courtesy, taking the time to get to know you and your needs. The experience is never rushed or pushed into a higher price point. Joseph's is quite simply a wonderful jeweler. I won't go anywhere else.
Never had a bad experience in the slightest. They treat each client with respect and courtesy, taking the time to get to know you and your needs. The experience is never rushed or pushed into a higher price point. Joseph's is quite simply a wonderful jeweler. I won't go anywhere else.
Sarah Mosinski
Jun 07, 2022
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My fiance and I worked with Cassidy Tovey and had the best experience. She was patient and took into consideration all our ideas and vision for what our wedding rings would look like. It was a smooth process and the rings came back in a timely manner! We are impressed and are so excited for our big day just 26 days away!
