Business Details
50+ Years
experience
Your Trusted Jewelry Store in Federal Way, WA
Since 1955, Federal Way Custom Jewelers has been a cornerstone of the greater Seattle area, offering a blend of traditional and modern jewelry designs. As a third-generation family business led by GIA-certified jewelers, we pride ourselves on exceptional customer service, high-quality craftsmanship, and a commitment to preserving sentimental value through custom designs and heirloom restoration. Our expertise spans over 69 years, with master goldsmiths combining modern techniques and time-honored skills to create enduring pieces. We provide comprehensive services including appraisals, estate advising, and meticulous repairs, ensuring every client receives personalized attention.Our inventory features natural and lab-grown diamonds, gemstones, and vintage treasures, catering to diverse tastes. Backed by a 30-day return policy and one-year warranty, we uphold ethical standards set by industry organizations like Jewelers of America. With both a physical store in Federal Way, WA, and a global online presence, we deliver immersive, pressure-free shopping experiences that reflect individual style.
Services
Custom Jewelry Design
Jewelry Repair
Watch Repair
Appraisals
Estate Advising
Sell Gold or Diamonds
Online Jewelry Sales
Gift Cards
Diamond Certification
Gemstone Sales
Details
- Year established: 1955
Highlights and features
- We offer over 70 years of experience in custom jewelry design and repairs.
- Our team includes GIA-certified jewelers and gemologists with 60+ years of combined expertise.
- We provide a 30-day money-back guarantee on all in-stock purchases.
- Our services include expert jewelry repairs, appraisals, and estate advising.
- We specialize in both modern and vintage jewelry pieces with ethical sourcing.
Associations and certifications
- GIA
What people say
Exceptional service
Quality craftsmanship
Knowledgeable staff
Beautiful designs
Satisfying experience
Services
Custom Jewelry Design
We create one-of-a-kind jewelry pieces tailored to your vision, using high-quality materials and expert craftsmanship. Our GIA-certified designers collaborate closely with clients to transform ideas into wearable art, incorporating heirloom elements or new gemstones. With over 70 years of combined experience, our team ensures precision and artistry in every custom creation.
Jewelry Repair
Our skilled goldsmiths specialize in repairing and restoring damaged or worn jewelry, preserving its beauty and integrity. Services include ring sizing, prong replacement, and intricate restoration of vintage pieces. We use advanced techniques to address complex repairs while maintaining the original design's authenticity and structural durability.
Appraisals
We provide accurate, ethical appraisals for insurance, estate planning, or resale purposes, conducted by NAJA-accredited professionals. Our evaluations include detailed documentation of gemstone quality, metal purity, and craftsmanship. Clients receive comprehensive reports adhering to industry standards for legal and financial clarity.
Estate Advising
Our experts guide clients through managing inherited jewelry, offering valuation, authentication, and selling strategies. We specialize in identifying period pieces and rare gemstones, ensuring informed decisions for estate settlements. Services include curating collections and advising on ethical resale options.
Watch Repair
We offer expert repair and servicing for luxury and vintage watches, including movement adjustments and water resistance restoration. Our technicians use precision tools to maintain functionality and longevity. Clients receive transparent diagnostics and recommendations for preserving their timepieces' value.
People
Sean Criss
Co-Owner & Third-Generation Jeweler
Sean Criss, a GIA-accredited jeweler with 16+ years of experience, specializes in custom designs and gemstone expertise. He excels in creating engagement rings and restoring heirlooms, blending creativity with technical skill. Sean prioritizes client collaboration and community engagement.
Brandon Jenkins Moak
Co-Owner & Diamond Curator
Brandon Jenkins Moak, an ISG-accredited gemologist, oversees inventory and estate advising. With expertise in diamond sourcing and historical jewelry, he curates collections spanning 250 years. Brandon contributes to trade publications and serves on local economic boards.
LaDonna Bryant
Jewelry Designer & Diamond Expert
LaDonna Bryant, a GIA-trained designer, specializes in diamond grading and custom fabrication. With 25+ years in jewelry manufacturing, she excels in transforming client visions into elegant designs, particularly antique-inspired pieces and heirloom integrations.
Matthew Herriges
Operations & Digital Marketing Manager
Matthew Herriges manages digital strategy and customer service, leveraging his tech and jewelry background. He oversees online sales and social media branding while assisting with repairs and gold buying. Matt focuses on modernizing client engagement.
Holly Andersen
Operations & Customer Service
Holly Andersen, a recent English graduate, supports customer service and online operations. She enhances the brand's digital presence through creative content and ensures seamless order fulfillment, combining writing skills with client-focused service.
Questions
What services does Federal Way Custom Jewelers offer?
We provide custom jewelry design, repairs, appraisals, estate advising, watch repairs, and jewelry sales. Our team also buys gold and diamonds.
Can I schedule a free consultation for custom jewelry?
Yes, we offer free consultations for custom designs. Contact us to discuss your vision with our GIA-certified designers.
Do you offer online shopping and returns?
Yes, browse our collections online with free shipping and a 30-day return policy on in-stock items.
Are your jewelers certified?
Our team includes GIA-certified professionals and NAJA-accredited appraisers with decades of combined experience.
How do you handle estate jewelry valuations?
Our experts authenticate and appraise estate jewelry, offering ethical resale strategies and detailed documentation for clarity.
What payment methods are accepted?
Payment options are listed on our website, including major credit cards and financing plans for qualified purchases.
Videos
Reviews (5)
Randy Turley
May 16, 2022
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I was very impressed by the knowledge and depth of design shown by Rene and his team. I am very happy with the pieces that I purchased and my wife is in love. Thank you very much.
Lillian A.
Mar 13, 2022
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We have local jewelers in Tacoma, but I drove to FWCJ due to the great instant online communication and reviews on Yelp. And I have to say it was a great move. I highly recommend Brandon, who assisted me. He was knowledgeable, friendly and gave great feedback on the estimated value of my wedding band.
Clayton Jacobsen
Feb 18, 2022
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These guys were able to Frankenstein my wife's engagement ring in a way no other jeweler could. After stopping by multiple other shops, seeing if they could set a larger stone in the original ring with a new custom setting, I was repeatedly told it couldn't be done. Federal Way Custom Jewelers was happy to help me though, and it came out 100% immaculate! They actually saved me money in the process too, and my wife loves the new setup. Big thanks to these guys for being excellent at their trade and reasonably priced.
Carrie M.
Jan 28, 2022
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Brandon Brandon! His language is jewelry, he knows it all. He's great at listening to your needs and getting exactly what you want. He's not pushy and knows his stuff! Always ask for Brandon if you want to buy a new piece of Jewelry!
Chandra C.
Jan 07, 2022
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I had a great experience selling my diamond ring. Brandon was a joy to work with - he responded quickly via email to schedule an appointment. In store, he went over all the options and did not pressure me into anything. I received a fair price and had a smooth transaction.
