Business Details
39 Years
experience
Custom Jewelry Manufacturing & Design Services
Since 1987, Casting House has combined cutting-edge technology with premier craftsmanship to deliver high-quality custom jewelry solutions. Headquartered in Chicago's historic Jewelers' District, we serve over 2,000 jewelers globally through full-service manufacturing, including CAD design, rapid prototyping, precious metal casting, and finishing. Our team of 100+ experts prioritizes quality assurance, continuous staff training, and industry innovation while maintaining a 30+ year legacy of adopting advanced technologies like EnvisionTec and Matrix systems.We specialize in transforming conceptual designs into finished products with 2-day CAD turnarounds, overnight castings, and customizable catalog collections that enhance retailers' brand differentiation and profit margins.
Services
Custom Jewelry Manufacturing
CAD/CAM Services
Platinum Jewelry Casting
Gold Jewelry Casting
Silver Jewelry Casting
Jewelry Design
Diamond Setting
Prototyping
Finished Jewelry Catalog
Private Label Collection
Details
- Year established: 1987
Highlights and features
- We have over 30 years of experience in custom jewelry manufacturing
- We utilize cutting-edge CAD/CAM technology for precision designs
- We provide dedicated job coordinators for personalized service
- We offer 2-day CAD designs and rapid prototyping services
- We maintain a 98% client satisfaction rate with quality assurance processes
What people say
Hard work and dedication
Fast service
Excellent customer service
Prompt service
Time and craftsmanship
Services
Custom Jewelry Manufacturing
We transform conceptual designs into finished jewelry pieces using advanced manufacturing techniques. Our process includes CAD design, wax modeling, investment casting, and final finishing. Clients receive high-quality products with 2-day CAD turnarounds and overnight casting options. Our team handles bulk orders while maintaining strict quality control standards.
CAD/CAM Services
Our CAD/CAM division creates precise digital models and physical prototypes for jewelry production. Using EnvisionTec and Matrix technologies, we produce high-resolution wax models from STL/3DM files. Services include 2-day CAD designs, shadow band creation, and rapid prototyping with multiple material options for casting approval.
Precious Metal Casting
We specialize in platinum, gold, and silver casting using centrifugal, vacuum-assisted, and pressure casting methods. Our facility maintains over 40 precious metal variations with strict confidentiality protocols. The process includes wax model preparation, investment, burnout, and precision metal pouring for detailed castings.
Private Label Collection
Our in-house designed catalog offers customizable engagement rings, wedding bands, and anniversary bands. Each piece undergoes precision diamond melee setting with options for platinum, white/yellow/rose gold, and palladium. Retailers access sample programs with CZ center stones for showcase display and client trials.
Dedicated Job Coordination
Each client receives a specialized job coordinator with jewelry manufacturing expertise. Coordinators guide projects through design, production, and delivery phases, offering tailored recommendations. This personalized approach ensures efficient communication and customized solutions for both new and established jewelers.
People
Kim Ouellette
VP Key Accounts
With over 15 years in jewelry manufacturing, Kim specializes in client relations and account management. She oversees key accounts with personalized service, leveraging industry knowledge to optimize production workflows and client profitability.
Questions
What custom jewelry services do you offer?
We provide CAD design, precious metal casting, diamond setting, and finished jewelry production. Our services include 2-day CAD designs, rapid prototyping, and customizable catalog collections for retailers.
How quickly can you complete orders?
Standard CAD designs complete in 2 days with overnight casting options available. Production timelines vary by complexity but prioritize fast turnaround while maintaining quality standards.
Do you work with international clients?
Yes, we serve over 2,000 jewelers globally with shipping solutions for international orders. Our team handles logistics coordination for international clients.
What metals do you work with?
We cast platinum, 18k/14k white/yellow/rose gold, palladium, and silver. Our facility maintains over 40 precious metal variations for jewelry production.
Can you create custom designs from scratch?
Yes, our CAD/CAM team transforms concepts into production-ready designs. We offer full-service custom manufacturing from initial sketches to finished products.
Do you offer sample programs?
Yes, our sample program provides retailers with showcase-ready pieces. Samples feature CZ center stones and represent full catalog collections with minimal investment.
Reviews (6)
Alexis Rinaldi
Mar 11, 2022
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Three stars really describes this business. They can be very good at what they do, but at the same time they are lacking in customer service, regularly delay orders, forget to submit changes, and flat out ignore emails. Too many times I have found they forgot to submit a CAD change resulting in a 7 day wait, or I ask a question they don't want to address so my email just gets ignored.
John G.
Feb 01, 2022
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I have worked with this company for 18 years. in the past they have been reliable and upstanding, until now. they recently jacked up their casting prices by more than 50 percent, without saying a word! i sent in an order and they usually send an estimate and an invoice. they did neither. i called to ask the price, which when they told me, was outrageous, and i said to cut my order in half. then they said that they would cut the order in half, but keep the balance of my money! what? i told them to send me all of my molds, immediately, and that i will be doing all future business elsewhere. this place has become completely unethical and unprofessional.
Monish Firasta
Oct 23, 2021
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My order went to them through Jared. Horrible service as they only work via email with the jeweler and not the actual customer. They don't even know how to make rings with skinny band or design a ring from an actual image that exists online.even a child can redraw something.takes a week to respond to email. In 21st century no company should take A WEEK to respond to inquiries and requests.
God Is Real
Jan 07, 2020
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Contacted via online submission form on July 18, 2019 and no response.(it's now August 02. 2019). Resubmitted a form yesterday and placed a call and left on voicemail of someone named, "Troy." So not sure if they are still in business or not.
Terry D.
Jan 20, 2018
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Many years with Casting House they always surprise on the upside, Knowlagable friendly staff with all the latest tecnologies constantly upgrading to meet a wide variety there clients needs
Jamie J.
Aug 29, 2017
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Good for getting casting of good quality, but don't ask them to finish your jewelry. Horrible quality. Sapphires were broken and prongs were giant claws looming over the stones. No pride in their finishing work. Will not use again. Customer service is nill. Unwilling to help remedy our bad experience.
