Business Details
We are a dedicated family-run business that has proudly served the Central Massachusetts area since November 2002. Our foundation is built upon the expertise of John Bastug, a first-generation jeweler who brings specialized skills learned from his brother. We bridge traditional craftsmanship with modern access through our direct professional connections to New York City. Our team is committed to providing humble treatment, ensuring every client feels like a member of our own family. We specialize in helping our customers make informed decisions on luxury purchases intended to last a lifetime.
Our operational history demonstrates a long-standing commitment to quality and professional integrity. We employ advanced technology, such as laser welding, to solve complex jewelry restoration problems. Every piece we handle is treated with the highest professional standards of care. We prioritize client satisfaction by offering personalized consultations for custom designs. Our goal is to provide a trustworthy environment for all your fine jewelry needs. We combine decades of experience with a passion for precision and elegance.
Our operational history demonstrates a long-standing commitment to quality and professional integrity. We employ advanced technology, such as laser welding, to solve complex jewelry restoration problems. Every piece we handle is treated with the highest professional standards of care. We prioritize client satisfaction by offering personalized consultations for custom designs. Our goal is to provide a trustworthy environment for all your fine jewelry needs. We combine decades of experience with a passion for precision and elegance.
Highlights and features
- We have operated as a family business since 2002.
- Our jeweler possesses first-generation professional training.
- We maintain direct industry connections to New York City.
- Our laser welding ensures virtually invisible, precise repairs.
- We provide accurate insurance appraisals for total protection.
Services
Laser Welding Services
Our laser welding technology performs incredibly precise repairs that traditional soldering cannot achieve. This service is ideal for heat-sensitive gemstones and intricate prong work. Clients benefit from virtually invisible welds that protect surrounding stones and restore complex jewelry pieces flawlessly.
Custom Jewelry Design
We bring your unique visions to life through personalized design consultations. Clients can utilize our online showcase or Quality Gold partnership for inspiration. This service ensures you receive a one-of-a-kind piece that matches your exact specifications and dreams.
Engraving and Repairs
We provide comprehensive in-store repairs for broken chains, ring sizings, and stone replacement. Our team also offers professional engraving for wedding bands, silver plates, and watches. These services ensure your cherished jewelry remains in perfect condition for years to come.
Insurance Appraisals
We provide accurate professional appraisals for presentation to your insurance company. This service is essential for those with outdated valuations or unprotected jewelry collections. Our detailed assessments provide the necessary documentation to ensure your valuable assets are fully protected.
Watch Services
Our technicians offer a variety of professional watch maintenance options to keep your timepiece running. We provide essential services including battery replacements and precise band sizing. These offerings ensure your everyday watch remains functional and fits comfortably on your wrist.
Reviews (5)
Amanda Zarella
Feb 18, 2022
Report
I had lost a diamond out of my engagement ring! In the matter of a week I had the diamond replaced, all prongs tightened and ring clean. Wonderful customer service and turn around time. Will definitely recommend!
Heather Page
Feb 12, 2022
Report
Had a ring sized cleaned and engraved here. Couldn't be happier with the services. Going back today to have another ring sized. I would trust this shop with any of my jewelry. Thank you Holden jewelers!
Mark Wyatt
Feb 06, 2022
Report
We went in to look at anniversary bands. We spent some time talking about what we wanted and finally settled on a ring. We were told they would order the setting for my wife to try on, and if we liked it, he would get the stones and finish the ring. They were supposed to call in a few days, but no one called back. Even after we called and left messages, still no one called back. We decided that it was probably best not to do business if they don't return phone calls.
Joseph H.
Nov 15, 2021
Report
John and Gabriel helped me to replace some old watch batteries and to change out the band on a new watch I recently got as a gift. The service was fast and friendly and the pricing was very reasonable!
C. M.
May 09, 2019
Report
I brought a silver one-of-a-kind hair clip here to be repaired. It was taken care of quickly and expertly! Highly recommend!
