Business Details
34 Years
experience
Custom Jewelry & Watch Repair in St. Charles, MO
Indigo Jewelers has been redefining jewelry store experiences since 1992, serving St. Charles and St. Louis counties with a commitment to personalized service and exceptional craftsmanship. Our team combines over 64 years of collective jewelry expertise to deliver custom designs, precise repairs, and accurate appraisals tailored to each client's unique needs. Unlike traditional jewelry stores, we prioritize education and collaboration, ensuring customers understand every aspect of their jewelry journey. Our on-site design and repair facility enables direct oversight of every project, from intricate custom pieces to delicate heirloom restorations. We specialize in complex custom designs that others might avoid, maintaining rigorous quality standards while treating every piece with the care it deserves.Our watch repair services cover prestigious brands like Rolex and Cartier, supported by a comprehensive approach to jewelry maintenance and preservation. With a focus on transparency and ethical practices, we guide clients through every decision without pressure, emphasizing long-term satisfaction over quick transactions. Our reputation for compassionate service is reflected in numerous testimonials highlighting emotional support during sensitive projects, such as resizing family heirlooms or creating memorial jewelry. This dedication to combining technical excellence with genuine care has established us as a trusted partner for both everyday jewelry needs and once-in-a-lifetime creations.
Services
Custom Jewelry Design
Jewelry Repair
Insurance Appraisals
Watch Repair
Engraving Services
Pearl Restringing
Gemstone Replacement
Antique Restoration
Medical Alert Engraving
Designer Jewelry Sales
Details
- Year established: 1992
Highlights and features
- We offer 30+ years of combined jewelry expertise with custom design specialization
- Our on-site repair facility ensures direct quality control
- We provide transparent education about jewelry options and processes
- We handle complex custom designs others might avoid
- Our team prioritizes personalized attention over sales pressure
What people say
Wonderful experience
Exceeded expectations
Personal attention
Highly recommend
Amazing heart
Services
Custom Jewelry Design
Our custom jewelry design service transforms personal visions into unique wearable art. With 30+ years of combined expertise, we guide clients through every stage from concept sketches to finished pieces using premium materials. Our process emphasizes collaboration, ensuring each creation perfectly matches the client's specifications while maintaining structural integrity. This service caters to those seeking one-of-a-kind engagement rings, family heirlooms, or statement pieces that reflect individual stories and style preferences.
Jewelry Repair
We offer comprehensive jewelry repair solutions for both modern and antique pieces. Our services include chain and bracelet repair, stone setting, prong replacement, and complete restoration of damaged items. Utilizing advanced techniques and quality materials, we address everything from minor wear to complex structural issues. Our team prioritizes preserving original craftsmanship while ensuring durability, making this service ideal for repairing cherished family jewelry or everyday wear items requiring professional attention.
Insurance Appraisals
Our expert appraisal service provides accurate valuations for insurance purposes with detailed documentation. With over 47 years of combined experience, we analyze materials, craftsmanship, and market value to create comprehensive reports. The process includes thorough cleaning, stone testing, and digital documentation. This service benefits clients needing to insure new purchases, existing collections, or replace lost items, ensuring proper coverage based on current market standards.
Watch Repair
Specializing in luxury watch repair for brands like Rolex and Cartier, our service includes battery replacement, crystal repair, and complete movement overhauls. We maintain original components and use manufacturer-approved techniques to preserve value. This service caters to owners of high-end timepieces requiring expert maintenance, offering both routine servicing and complex repairs while ensuring water resistance and mechanical accuracy standards are met.
Engraving Services
Our precision engraving service adds personalized touches to jewelry and accessories. Capable of handling both traditional and medical alert engravings, we use advanced equipment for clear, permanent markings on various metals. This service serves clients wanting to personalize gifts, commemorate special occasions, or create essential medical identification jewelry with professional quality and attention to detail.
Questions
What custom jewelry design options are available?
We create custom engagement rings, family heirlooms, and statement pieces using gold, silver, or platinum with genuine gemstones. Our process includes concept sketches, wax models, and client collaboration throughout production.
Do you repair all types of jewelry?
Yes, we handle repairs for gold, silver, platinum, and costume jewelry including chain repair, stone replacement, prong retipping, and antique restoration using professional-grade equipment and techniques.
How long does jewelry repair take?
Most repairs complete within 1-2 weeks depending on complexity. Emergency repairs like resizing for special events often accommodate same-day service when possible.
What watch brands do you service?
We repair luxury brands including Rolex, Cartier, Breitling, and Tiffany & Co., along with mid-range brands like Michael Kors and Movado using appropriate tools and replacement parts.
How do appraisals work?
Our appraisal process involves thorough cleaning, stone analysis, and market valuation documentation. Most appraisals require 1-2 business days to ensure accuracy and include digital photographs for your records.
Can you resize rings?
Yes, we resize rings of all metals including difficult materials like tungsten and titanium. Our jewelers handle both simple and complex resizing while maintaining structural integrity and comfort.
Reviews (6)
Maureen Dowling
Jun 20, 2022
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If you have never been to Indigo Jewelers you're missing out. This store is fabulous and the staff is very knowledgable. I recently used them for jewerly appraisal as we switched insurance and I needed an update appraisal. First off they did a great job on the appraisal! If you are in need of a comprehensive appraisal, one that the insurance company cant argue the value of your jewelry, go see them! Definitely an eye catching store. Be nice and buy yourself a new piece of jewelry - you really are worth it!
Kristi Hardesty
May 26, 2022
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I had managed to break my wedding ring! This was an heirloom ring by the way. We looked everywhere for a place that could fix it/replace pieces and finally found Indigo. Not only did they fix what I broke, they managed to make it where I could not do it again, and cleaned it better than I have ever had it cleaned! Fairly priced and super pleasant staff on top of that! You guys have a client for life! And if I have any say in it, generations of clients to come! Thank you!
Vic D.
May 18, 2022
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Exceptional service. I went in to get a new battery for my watch. He completely clean, polished & fine tuned it much past my expectation. They have some great watches, rings & all types of jewelry for everyone. I'll be returning soon to purchase a new watch.
Chelsey S.
Apr 22, 2022
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Wonderful experience with Indigo Jeweler's! this is my go to place for all things jewelry so when I lost a stone in my ring, I knew they would take care of me! handled everything with insurance and had such a fast turn around! I even did new prongs for my center stone and wow did it make a difference!
Emily Molina
Apr 10, 2022
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I must be really hard on my wedding ring because I've had to have it in twice now to be repaired. Both times, I have received the best customer service and support one could ever imagine. My Jeweler (Yes, I'm claiming him.) went above and beyond for my husband and me. He worked within our budget and even threw in a surprise for me. My ring has never looked so good and fit so well. Thank you, Indigo, for being my only "Go To" jeweler around.
Cherry Bryant
Mar 31, 2022
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Impeccable customer service, artisan craftsmanship, expert knowledge, superior atmosphere. We could keep going as these are just a few of the amazing qualities we experienced when choosing Indigo Jewelers for our most recent needs. From the very first phone inquiry to our final visit, every step was amazing. Stacy and Mr. M went above and beyond to create an excellent experience for us. They carefully listened to our thoughts and desires, put our minds at ease and made us feel like their most important customers.
We never felt any pressure and appreciated their ability to understand the value of our items and what they mean to us as well as the detailed explanation of the process. Thank you Stacy and Mr. M! We couldn't be happier.
We never felt any pressure and appreciated their ability to understand the value of our items and what they mean to us as well as the detailed explanation of the process. Thank you Stacy and Mr. M! We couldn't be happier.
